Privacy Policy
Your privacy is very important to us. We know that there's a lot of information here, but we want you to be fully informed about your rights, and how we handle your data.
Summary
The data controller is Click the Cookie.
Our address is Click the Cookie, PO Box 211, Heathfield, East Sussex, TN21 1BY. You can contact the Data Controller by post at the above address, by email at dataprotection@clickthecookie.co.uk or by telephone on 0345 230 7242.
This policy applies to all brands and websites operated by Click the Cookie including Click the Cookie, Little Cupcake Boxes, Little Macaron Boxes, Unique Wedding Favours and Bunting and Barrow.
Personal information we may collect from you
When you place an order:
Name, address, email address and phone number, details of the order, any special instructions you give us.
Additional information we may collect when using our websites:
Information about your browsing behaviour, IP address and about the type of device or platform you use (such as a computer or mobile device).
Information taken from sharing content, e.g. through social media.
If you engage with us by email, via our e-newsletter, competitions, promotions:
Name and email address.
Details of the contents of e-newsletter communications that you have viewed including any links that you clicked on.
How we use your Personal Information
We will only use your Personal Information in order to:
Deliver your order.
Contact you with regards to your order and send you confirmation.
Carry out marketing communications (see below).
When we will send you marketing
If you have previously enquired about or made an order with us we may send you marketing communications, including emails, about similar products and services and relevant special offers.
If you have subscribed to our email newsletter you will also receive regular emails featuring relevant products and special offers.
You have the opportunity to opt-out of receiving these marketing communications at any time by clicking on the unsubscribe link at the bottom of the email or contacting us by post or email using the details below.
Sharing your personal information
WE WILL NOT SHARE YOUR DETAILS WITH ANY THIRD PARTIES FOR THEIR MARKETING PURPOSES
We may provide your personal information to third parties where necessary:
Credit and charge card companies for the purposes of processing your payment and fraud prevention.
Data processing service providers that we engage for various functions, e.g. to send you our marketing newsletters.
To comply with legal obligations, e.g. law firms, the police and regulatory authorities.
Your information may be disclosed to any third party successors of our business, for example in the event of a merger or sale, for them to use for the purposes as set out in this Privacy Policy.
Data Security
Your data security is of the utmost importance to us and we take appropriate security measures to protect your personal information.
Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.
Your rights
You are entitled to know what Personal Information we hold about you and how that information is processed, this is addressed in this privacy policy. Your rights include the right to:
request access to the information that we hold about you.
request that we correct or rectify any information that we hold about you which inaccurate, incomplete or out of date.
request to erase or object to processing your personal data.
ask for your data to be transmitted to a third party.
If you would like to exercise any of these rights, you can contact us:
If you change your mind and decide you do not wish to receive email communications from Click the Cookie, you can unsubscribe by clicking on the 'unsubscribe' link at the bottom of any emails you receive from us.
You can email us at dataprotection@clickthecookie.co.uk
You can write to us at Data Manager, Click the Cookie, PO Box 211, Heathfield, East Sussex, TN21 1BY
Via the Contact us Form.
We will update or erase your data as per your request unless we have to keep it for legitimate business or legal purposes.
How long we retain your Personal Information
We will keep your information for as long as we need it for the purpose it is being processed for:
To provide the goods you have ordered from us.
As long as we reasonably require for our legitimate interests.
To comply with any legal and regulatory requirements.
We will actively review the information we hold in line with our data retention policy. We will delete the information securely when necessary, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.
Changes to this Privacy Policy
We keep this Privacy Policy under regular review and may change it at any time.
Cookies Policy
How we use cookies
A cookie is a small text file that is stored on your computer or other device when you visit a website. They are very widely used in order to make websites function properly, or more efficiently, as well as provide information to the owners of the site.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages people find useful and which not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.
By using the Click the Cookie websites, you imply consent to the use of cookies. However, if you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject or prompt before accepting third party cookies. This may prevent you from taking full advantage of the website.